Thank you for ordering from the McMichael Canadian Art Collection eShop. Please feel free to contact us if you have any questions.
When your order is shipped from the Gallery Shop, we will send you a confirmation that will include your tracking number if applicable.
If you have misplaced your tracking number, please email us at firstname.lastname@example.org.
If you have not received your confirmation e-mail from us or believe that there may be problems with your shipment, email us at email@example.com.
For larger, heavier items there may be an additional overweight handling surcharge to cover extra shipping costs. Such charges are listed on the Shipping Info tabs of our product pages and are clearly noted during checkout and prior to confirmation of your purchase(s).
What if I only get part of my order?
In order to provide you with the speediest service possible, items ordered together may not necessarily ship together. This will not affect your shipping charges and your credit card will not be charged for any product that has not yet shipped. You will be notified by email or phone if there are any delays in shipping. We do our best to ship everything together.
What if something is out of stock? If something you want to order is out of stock, we'll let you know when you try to add it to your shopping bag. If you want, you can click on the link provided and we'll let you know when it's back in stock again.
We gladly accept Visa, Amex and MasterCard.
International Orders Outside of Canada
Please note that all International packages are subject to the customs fees and import duties of the country to which you have your order shipped.
International shipping prices are quoted for surface mail. If you would like your parcel shipped Airmail please indicate this request in the comments section when you place your order. We will email you a shipping quote.
Customs fees and import duties are determined at customs. The recipient is responsible for payment. We have no control over these charges, and we cannot predict what the costs will be.
For International packages that are sent as a gift, it is a courtesy to let the recipient know they will be receiving a package from the McMichael Canadian Art Collection.
All parcels are subject to be searched at customs.
We are required by custom's authorities, to state the cost of the items on the customs forms of all packages. This includes gifts.
Please call 1.888.213.1121 ext 2236 for more information.